Question 1

How do I create an account?

Accepted Answer

Tap 'Start with Free Limited' on the home page, enter your email and password, and verify your email. You can also sign up with Google.

Question 2

What ages is Koydo for?

Accepted Answer

Koydo is designed for learners ages 3 and up. Our content spans Pre-K through graduate-level topics, so there's something for every age in the family.

Question 3

How do I reset my password?

Accepted Answer

Go to the Sign In page and tap 'Forgot Password'. Enter your email address and we'll send you a reset link.

Question 4

Can I have multiple learner profiles?

Accepted Answer

Yes. After you sign in, open 'Who is Learning?' to add each learner in your household. Free Limited includes one learner. Paid plans include more.

Question 5

How do I delete my account?

Accepted Answer

Open Account, scroll down to Close account, type 'DELETE', and verify your identity. All data will be permanently removed.

Question 6

How much does Koydo cost?

Accepted Answer

Start with Free Limited, no card required. Paid plans open the full 18,700+ courses across 3,456 subjects library, Everyday Tutor, scored exams, and more learner spots. Visit Plans for current pricing.

Question 7

Does Koydo offer a Free Limited tier?

Accepted Answer

Yes. Free Limited includes up to 10 free lessons each day from your starter path, selected educational games, and one language, no card required. Paid plans open the full library, scored exams, Everyday Tutor, and optional Deep Help for harder work.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. You can cancel any time with no fees. For App Store or Google Play subscriptions, use your device subscription settings. For web subscriptions, open Account and choose Your plan.

Question 9

How do I manage my subscription?

Accepted Answer

If you subscribed through the App Store or Google Play, use your device subscription settings. For web subscriptions, open Account and choose Your plan.

Question 10

Can I get a refund?

Accepted Answer

Refund policies depend on your subscription platform. App Store and Google Play handle their own refund processes. For web subscriptions, see our Refund Policy page or contact family help.

Question 11

Is Koydo COPPA compliant?

Accepted Answer

Yes. Koydo follows COPPA and FERPA family-learning rules. We require verified parental consent for children under 13, show no ads, avoid behavioral tracking on child accounts, and never sell personal data.

Question 12

How does Koydo protect my child's privacy?

Accepted Answer

We require verified parental consent for children under 13, keep tracking off child accounts, and never show ads. Families can check in from Family Home.

Question 13

What is Family Home?

Accepted Answer

Family Home is the parent view for today’s plan, learner progress, routines, and family choices. Open it from the menu after you sign in.

Question 14

Can I restrict what my child accesses?

Accepted Answer

Yes. Open Account, choose Family setup, and pick what each learner can see.

Question 15

What is Airplane Mode?

Accepted Answer

Airplane Mode lets you download lesson packs for offline learning. It's perfect for travel, areas with poor connectivity, or limiting screen time to pre-approved content.

Question 16

How many modules are available?

Accepted Answer

Koydo currently offers 18,700+ courses and 192,935 pieces of live content across every major subject, including Math, Science, Languages, History, Coding, and specialized topics like Medicine, Law, and Engineering.

Question 17

What is spaced repetition?

Accepted Answer

Spaced repetition is a scientifically proven learning technique. Koydo automatically schedules review sessions at optimal intervals to help you remember what you've learned long-term.

Question 18

Can I learn offline?

Accepted Answer

Yes. Open Family Home, choose Airplane Mode, and download lesson packs for offline learning.

Question 19

How does the AI tutor work?

Accepted Answer

Our AI tutor uses Socratic questioning to guide you through problems without giving direct answers. It adapts to your level and provides personalized explanations.

Question 20

Are the games educational?

Accepted Answer

Yes! Koydo has two game tracks: Educational Core (scored learning games) and Reward Realm (fun games unlocked by meeting learning goals). Educational games cover math, literacy, science, logic, and more.

Question 21

What is the Reward Realm?

Accepted Answer

The Reward Realm is a collection of fun games that unlock when learners meet educational milestones. It motivates consistent learning by rewarding effort with playtime.

Question 22

Which browsers are supported?

Accepted Answer

Koydo works on all modern browsers including Chrome, Safari, Firefox, and Edge. We also offer native apps for iOS and Android via the App Store and Google Play.

Question 23

Why isn't my audio working?

Accepted Answer

Make sure your browser has microphone permission enabled for Koydo. Check your device volume and ensure no other apps are using the microphone. For the Speaking Lab, you may need to grant microphone access in your browser settings.

Question 24

How do I report a bug?

Accepted Answer

Open Family Help and send a quick note with what happened, what you were doing, and any error messages you saw.

Question 25

Is Koydo accessible for learners with disabilities?

Accepted Answer

Yes. Koydo supports keyboard navigation, screen readers, high contrast, reduced motion, and larger tap targets. Open Account to adjust accessibility preferences.

Question 26

Can I change the text size?

Accepted Answer

Koydo respects your browser's text size settings. Increase your browser's default font size to make all Koydo text larger.

Got questions?

Got questions?